'; Subscribers | Incognito Help
    [0] => Array
            [version] => 4.3
            [language] => en

    [1] => Array
            [version] => 4.2
            [language] => en

Rel: acs/topics/acs/dita/subscribers
URI: acs/topics/subscribers
=== Tags ===
    [978] => subscribers

=== Related ===


The service lists all subscribers in the network.

To do this: Follow these steps:
Open the Device Hub for the device associated with the subscriber account Double-click a subscriber row
Search fields In table view, type search terms in one or more of the available table heading fields and press Enter.
Switch to table view/grid view Click the table symbol ()/grid symbol ().
Go back one screen Click the back symbol ().
Return to the main screen of the service Click the hub symbol ().

Searching for Subscribers

In table view, use the column heading fields to search for subscribers by the listed criteria.

You can search for subscribers by typing search terms in any of the available column heading fields and pressing Enter. Each column represents a separate criterion: for example, name or subscriber ID. You can search for on one or more criteria at the same time. The active filter shows only subscribers, if any, matching all search criteria. If you enter criteria that do not match any subscriber, all subscribers are filtered out. For a selected subscriber, you can open the Device Hub for the subscriber’s device.

Note: The service automatically searches for partial matches to search criteria. You do not need to type a wildcard (*) for the character(s) you do not know.

Subscribers Search Queries

In addition to the common query parameters, the following keywords are supported for subscribers.

Keyword Data Format Description
ACCOUNTID String Identifier of the subscriber account. Same value as ID.
CENTRAL String Network hierarchy, where users connect to a central agent for all communications (server(s) or network objects).
CITY String City string. For example, “BARCELONA”.
CREATED Time in ISO 8601 format Time when subscriber record was created in the system.
DEVICEID String Identifier of a device associated with the subscriber's account.
DISTRICT String District string.
ID String Database identifier for subscriber record.
INTERNETPHONE String Internet phone associated with the subscriber's account.
IPTVPHONE String IPTV phone associated with the subscriber's account.
LASTMODIFIED Time in ISO 8601 format Time when subscriber profile was last modified in the system.
LOCATION String Location of device associated with the subscriber's account.
MACADDRESS 12 hex digits (any separator) Media Access Control address of device associated with the subscriber's account.
NAME String Subscriber name.
SERIAL String Serial number of device associated with the subscriber's account.
STATE String State (or other administrative division in a country) string. For example, “ARIZONA”.
VOICEDATA String Type of network connection applied for their clients. For example, “NAM”, “MSAN”, “IMAP”, or “DSLAM”.
VOICEPHONE String Voice phone associated with the subscriber's account.
Note: In the Search API, search keywords are case insensitive. For example, it makes no difference to use VOICEPHONE or voicePhone.

Configuring the Subscribers View

The Subscribers view does not display by default in ACS. You can configure the columns that display in the view. To enable and configure the Subscribers view, refer to the ACS installation guide.

The subscribers table is populated and maintained by an external application provided by the customer. The table is read-only to the ACS service. The ACS service does not manage errors resulting from data corruption, inaccurate information, or incomplete information that are produced at run-time or when accessing the table. All errors are logged to standard ACS log files.