'; Dashboards | Incognito Help
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Rel: acs/topics/acs/dita/dashboards
URI: acs/topics/dashboards
=== Tags ===
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    [878] => dashboards
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=== Related ===
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Dashboards

Dashboards are containers for pre-defined widgets that provide visual representations of information about individual devices. Dashboards provide a means of abstraction for handling devices and are intended for use by customer service representative personnel for fast access to core information about a device.

The set of available widgets spans data displays (graphing or numeric), information about the device, such as connected devices and summary information, and complex service configuration, such as WiFi.

Dashboards are configured on a per-device model basis, enabling unique control over the information displayed for different device types. You can also configure multiple dashboards for the same device type, and make them available only to certain user groups, enabling control over the information displayed to individual users. A common purpose for creating multiple dashboards is to define a set of core information and configuration options for front-line CSRs and to define a more complex set of information for second tier CSRs.

Tip: Some dashboard widgets display real-time data. You can adjust the dashboard poll interval in device model. The poll interval determines how frequently the service requests a refreshed value from the device using connection requests. Small values translate to frequent connection requests which may trigger DDOS protection mechanisms on the CPE.
To do this: Follow these steps:
Manage dashboards In the action bar, click Manage Device Model Dashboards
Go back to device details In the action bar, click Switch to Admin View
Reboot In the action bar, click Reboot
View device information In the device summary bar, click Device Info
View widget information Click a widget
Add a new dashboard In the tab menu, click the add symbol ()
Delete a dashboard In the tab menu, click the delete symbol ()
Delete widget from the dashboard Click the delete symbol ()
Add widget to the dashboard In the widget area, click the add symbol ()
Change widget order Drag and drop widgets
Move a widget to a different dashboard Drag the widget to a tab and drop

Dashboard Permissions

Dashboard permissions are determined by user type, or security profile. User types and permissions are defined in User Management Service (UMS). Users are granted permissions directly or can inherit them by user group membership. Security for a new dashboard is set to “All users”.

The user types available to the service are: ACS Administrator, ACS CSR User, and ACS Entity Administrator.

Table 1. Dashboard Permissions
Admin CSR
Can see all available dashboards Can view all CSR permitted dashboards.
Can create, read, update, and delete, and rearrange dashboards Cannot edit dashboards or change dashboard tab order.
Can create, read, update, and delete, and rearrange widgets Can select dashboard widgets and manage device settings.
Can manage permissions for dashboard access Cannot manage permissions for dashboard access.
Note: The default dashboard cannot be deleted. At least one dashboard is required per device model.

Dashboard Widget Types

Widgets can be added and removed by administrators, however, specific features can only be controlled if they are supported by the hardware vendor. The service supports the following dashboard widget types.

Name Description
Active Operations Details about in-progress device operations.
Connected Devices Lists all devices connected to the TR-069 gateway.
Graph Data is collected to compose information (determined by a custom value generator script defined in the device model) and is displayed as a graph.
Numeric Data is collected to compose information (determined by a custom value generator script defined in the device model) and is displayed as a numerical value.
Device Groups Device groups and service classes associated to the device.
Diagnostics Diagnostics available to the device.
Failed Operations Failed operations including error codes and messages.
Historical Operations Historical information about device operations.
Port Forwarding Configure and manage port rules.
Service Configuration Service configuration objects associated to a device model.
WiFi Survey Lists wireless parameters, including SSID and channel. Devices may have multiple radios which can be configured separately by different tiles. Exact items vary, but usually include SSID, Enable/Disable, Channel, and password.
Network Quality Performance tests for service quality management.
All models share the following common tiles:
  • Active Operations
  • Failed Operations
  • Operations History

Creating Dashboards

Use these settings to create dashboards.

To do this: Follow these steps:
Save changes Click Save.
Dashboard Name Name for the dashboard.
Description Description for the dashboard.
Viewable By User types that have permission to view the dashboard. Select from All users or Selected User Groups (ACS Administrator, ACS CSR User, or ACS Entity Administrator).

Edit Dashboard Settings

Use these settings to modify the dashboard.

To do this: Follow these steps:
Edit dashboard name Type in the Dashboard Name field.
Edit dashboard description Type in the Dashboard Description field.
Modify which users have permission to view the dashboard In the Viewable by dropdown menu, select All users or Selected user groups.

Edit Widget Settings

Use these settings to modify the widget.

To do this: Follow these steps:
Edit widget name Type in the Widget Name field.
Edit dashboard description Type in the Dashboard Description field.
Change widget size In the Size dropdown menu, select Small (1x1) or Large (2x1). Use the large size when you want to display longer strings, such as for labels.
Parameter Name Enter the name of the parameter you want to return data for. For example, for device uptime use the parameter “InternetGatewayDevice.DeviceInfo.UpTime
Unit Unit of measurement for the data value, such as seconds, bytes, or db. The value can be any numeric value supported by JavaScript.
Note: Widget type is read-only.

CSR Dashboard

The CSR dashboard gives you a visual representation of the device and the white dashboard tiles display real-time information. Use these settings to view and manage the device.

To do this: Follow these steps:
Manage dashboards for this device model. Visible to administrator accounts In the action bar, click Manage Device Model Dashboards.
Return to the device hub In the action bar, click Switch To Admin View.
Reload the dashboard In the action bar, click Reboot.
View tile data Click a tile.
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